PROJECT BRIEF (6-month project):

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members‘ physical and mental well-being through a holistic care approach.

ONBOARDING DATE: From November 2025 

WORK LOCATION: The District Building 159C De Tham, District 1, Ho Chi Minh City

WORKING HOURS: 

• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone - 10:00PM – 7:00AM (Vietnam time), Monday through Sunday. 
• You will be scheduled for 9-hour shifts (break time included), working 5 days per week, with two days off each week. 
• Public holidays will follow the US calendar. 

WHAT YOU WILL BE DOING: 

• Perform other tasks as needed 
• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person 
• Solve members‘ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed 
• Participate in calls to help retain members 
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training 
• Comply with all healthcare regulations and maintain confidentiality 
• Accurately document member interactions in the system 
• Be open to regular feedback and coaching for improvement 

• Excellent command of Korean equivalent to TOPIK Level 5 TOPIK 

• English – Intermedidate communication required 

• Preferred candidate with customer service experience, but not mandatory. 

• Attractive salary (including base salary, night shift allowance, and other allowances such as transportation and phone).

• Other bonuses: project completion bonus for excellent performance, and responsibility allowance if selected as Deputy Team Lead.

• Opportunities to convert to a full-time position after completing the project.