Toàn Thời Gian
  • Thành phố Hồ Chí Minh

Customer Support

Nhân viên dịch vụ khách hàng

Mô tả công việc

  • Support and make report required by Supervisors/ Manager.
  • Respond promptly to customer inquiries via email, live chat, phone, etc. Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries 
  • Provide pricing and delivery information
  • Write and post information to Social networks

Yêu cầu công việc

  1. Hours & Availability: Full Time (8h – 17h30 Mon – Fri & every other Saturdays). As the customers are foreigners, sometimes, staffs have to work overtime/ night shifts (night shifts with 150% salary)
  2. Working Address: 40 Thiên Phước street, ward 9, Tân Bình district, Ho Chi Minh city

Kỹ năng và khả năng

  • Good command in English (listening, speaking, reading, and writing) – IELTS: 6.5+ or relevant
  • Candidates must possess Bachelor's degree in Hospitality/Tourism/Hotel Management, Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent
  • Proficiency in MS Excel and Word, communication skills.
  • Ability to work under pressure, Good problem solving.

Phúc lợi

- Salary: Negotiable based on experience and track records

- A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience 

- Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.) 

- Periodic and regular evaluations for salary raises in accordance with performances (including review salary, recognize employee’s efforts and identify development/improvement needs)

 - Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)

Mức lương

THỎA THUẬN
Tổng quan công việc
  • Vị trí tuyển:
    Nhân viên dịch vụ khách hàng
  • Địa điểm
    Thành phố Hồ Chí Minh
  • Loại công việc
    Toàn Thời Gian
  • Ngày đăng
    5 tháng trước
  • Ngày hết hạn
    31/05/2024