Manage and respond to customer inquiries via Facebook, Instagram, Zalo, website chatbox, and other online channels.
Provide accurate information about services, promotions, and event packages.
Coordinate with sales and marketing teams to follow up on potential leads from online channels.
Maintain a positive, professional tone in all communications and ensure consistent brand voice.
Track and report on customer feedback, response rates, and service quality metrics.
Assist in improving digital customer journey and user experience.
Assist in researching customer behavior and analyzing market trends.
Contribute to the execution of branding campaigns and corporate events across Capella Holdings and its affiliated brands.
Final year student or Fresh Graduated majoring in Marketing, Communication & Business,... with GPA over 8/10.
Excellent communication and writing skills, good knowledge in digital marketing.
Eager to learn, hardworking, and highly responsible.
Creativity and agility are a plus. Strong attention to detail and organizational skills.
Proficiency in Microsoft Office Suite.
Internship allowance according to company regulations.
Special service benefits from the group.
Monthly professional training & personal coaching.
