- Important: Receive and handle new requests from Collaborators/ Agent Partners (B2B) and Direct Clients (B2C) by using available tools.
- Important: Follow up bookings for any feedback from the clients, advise and solve the problem with responsibilities.
- Important: Collect payment of respective bookings to selected bank accounts.
- Important: Follow up personal performance to achieve related KPIs under company’s direction.
- Important: Research the market & connect with potential B2B Partnership to achieve related KPI.
- Important: Research & master the available products to achieve related KPI.
- Work closely with the Reservations to handle and make respective bookings on the Cognito System.
- Work closely with the Reservations to edit and make adjustments of respective booking on Cognito System based on workflow.
- Work closely with the Reservations to communicate with respective suppliers for room price, confirmation, problem solving …
- Work closely with the Reservations to request payment to the respective suppliers within the provided deadline.
- Work closely with the Accounting Team for clients invoices.
- Work closely with the Admin team to support getting new contracts from the suppliers by using emails and phones.
- Work closely with the Coordinator to finalize & deliver contracts with the clients.
- Important: Make weekly and monthly reports to the Sales & Customer Service Director/ Supervisor/ Senior or Sales & Business Development Director.
- Report to Sales & Customer Service Director/ Supervisor/ Senior or Sales & Business Development Director (Global) on a weekly and monthly basis.
- Be able to commit time and effort during office hours 09h00 to 18h00 with a 01 hour lunch break from Monday to Friday and 08h00 to 12h00 on Saturday according to Vietnam law.
- Flexibility time and location of work connecting to the Cognito internal system out of office time.
- Probation 2 months with proven performance to sign the full time contract. .
- Graduated from vocational school or university.
- 1-2 years experience in Travel Agents/ Tour Operator/ Booking Business … or related company.
- Experienced in office software (Word, Excel …)
- Good teamwork spirit.
- Independent in working schedule.
- Access to the internet frequently to handle daily tasks by personal computer or personal phone.
- Good communication skills in Vietnamese and English.
- Humble and honest during work.
- Respect for the workflow and relevant policies.
- Be able to handle unexpected situations during workflow.
GENERAL BENEFIT DETAILS:
- Competitive salary package with basic salary dynamic and multiples KPI bonuses.
- Basic salary negotiable based on potential skills and performances. Actual amount is in dynamic format based monthly performance.
- Performance KPI up to 20% of basic salary with conditions.
- Product Learning KPI up to 10% basic salary with conditions.
- B2B Partnership KPI up to 10% basic salary with conditions.
- Social insurance according to law after probation.
- Monthly phone allowance after probation (available for Sales & Customer Service position only).
- Lunch allowance according to law after probation (available for On Site only).
- Company trip or familiarization trip or site inspection trip for at least 1 year working after probation based on the actual situation of the company.
- 13th month salary after probation in the ratio of full time working months per year.
EXTRA BENEFIT DETAILS:
- Privilege to use staff internal rate for personal self-travel.
- Privilege to use collaborator rate for relatives in the family travel.
- Hot bonus in form of voucher/ cash for outstanding booking under evaluation.
- Travel based on selected programs of the company.
