• Support and make report required by Supervisors/ Manager.
• Respond promptly to customer inquiries via email, live chat, phone, etc. Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries 
• Provide pricing and delivery information
• Write and post information to Social networks

• Hours & Availability: Full Time (8h – 17h30 Mon – Fri & every other Saturdays). Can work overtime and night shifts as the customers are foreigners. (Night shifts with 150% salary)
• Working Address: 40 Thiên Phước street, ward 9, Tân Bình district, Ho Chi Minh city

• Good command in English (listening, speaking, reading, and writing) – IELTS: 6.5+ or relevant
• Candidates must possess Bachelor's degree in Hospitality/Tourism/Hotel Management, Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent
• Proficiency in MS Excel and Word, communication skills.
• Ability to work under pressure, Good problem solving.

- Salary: Negotiable based on experience and track records

- A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience 

- Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.) 

- Periodic and regular evaluations for salary raises in accordance with performances (including review salary, recognize employee’s efforts and identify development/improvement needs)

 - Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)